• Tupelo Store: 662-842-5201
    Columbus Store: 662-245-3303

Warranty Claims

When you purchase from us, you are getting peace of mind that Window World will stand behind our products for a lifetime. However, like all things that are man made, they can fail. But, in the event you do have an issue, it is likely covered by your Lifetime Warranty!

For immediate answers like finding your serial numbers to submit a claim and how to troubleshoot common problems that are not covered by the warranty, please refer to the Virtual Help Center below. 

Warranty Claims

When you purchase from us, you are getting peace of mind that Window World will stand behind our products for a lifetime. However, like all things that are man made, they can fail. But, in the event you do have an issue, it is likely covered by your Lifetime Warranty!

For immediate answers like finding your serial numbers to submit a claim and how to troubleshoot common problems that are not covered by the warranty, please refer to the Virtual Help Center below. 

Virtual Help Center

I need to submit a warranty claim. How do I find my serial numbers?

Choose your window style from the list of options below for short video instructions on where to find your serial numbers. 

  1. Double Hung Windows - Serial Number Location
  2. Slider Windows - Serial Number Location
  3. Casement Windows - Serial Number Location
  4. Awning Windows - Serial Number Location
  5. Bay & Bow Windows - Serial Number Location
  6. Sliding Patio Doors - Serial Number Location


How do I clean the window frame?

For most marks, Dawn® dish soap and warm water will often do the trick. For stronger stains, Fantastik® is also recommended with a sponge or toothbrush for hard to reach crevices. Refrain from using highly concentrated solvents or chemicals as it could damage the vinyl, thus voiding your warranty.  

I'm having trouble locking my windows. What do I do?

The most common reason this occurs is because the top and bottom sashes are not in their "tight and locked positions." Make sure your top sash is pushed all the way up into the top of the window frame and make sure the bottom sash is pushed all the way down into the bottom of the frame, as well. Then try to lock your windows. If the problem is still occurring, then fill out the Warranty Claim form and we will be glad to help. 

Why do I have condensation on my new windows?

Actually, this is a sign that your windows are working 100% properly. When we install your new windows, we make sure that not only the window is airtight but also the opening in which the window sits. Previously, your old windows were not considered air tight, therefore any excess humidity was able to escape through your windows and openings. Now that your house is sealed, excess humidity from inside of your home has no where to go. Try turning on your ceiling fans to break up the hot air or even cracking your windows. You can also refer to our Condensation Guide for ways you can decrease the humidity inside of your home. 

Submit a Warranty Claim:

To submit a warranty claim, please fill out the form below. We will promptly review your request and send an update to the email you provide below.

  • To find your serial number, open your window and look in the top inside portion of your window frame. If you need help locating the serial number, please refer to our "Virtual Help Center" above for video directions.
  • Please upload a photo(s) of what you're describing.
    Drop files here or