Frequently Asked Questions
What does "Any Size, Installed" mean?
"Any Size" refers to any size Double Hung window that our manufacturer makes. Currently this is a minimum width and height of 15" X 26" and a maximum of 48" X 78". "Installed" means the replacement of your current window and installation of your new Double Hung window, using your existing frame and stops.
What are the payment options?
We accept cash, check or credit card if you are ready to pay. We also finance our products with a revolving line of credit. Click here to learn more.
Which way do you install replacement windows? From the outside or inside?
Every home and window replacement is different. Our installation team will assess your particular project and determine the best strategy for installing your windows. Typically we are able to replace most windows from the outside.
Should I wait for better weather to replace my windows?
It is true that when we take down a window it will feel like having an open door in your home. However, we install windows year-round because of the quick nature of our projects. We are typically finished with an entire house in just one day. We replace only one window at a time to minimize heat loss. And during the colder weather is when you need our superior insulation from our windows the most! We advise you not to wait - start enjoying our energy savings today. And on those prettier days, you'll be able to be on the other side of the window!
What should I do to prepare for my replacement windows?
To speed along the process, please take down any drapes, blinds, window treatments, and security sensors from your alarm system. We also appreciate a clear path from your entryway to the window for carrying in big items. If you have furniture along the way, it is helpful if you push it aside for the installation process. Sometimes decorative items surrounding the windows being replaced may fall down, so we advise and appreciate you removing everything from the walls in the vicinity of the window replacement.
How long until I get my replacement windows? How long does installation take?
In general, most of our customers can expect to be looking out of their new windows in 4-8 weeks from the time of the initial in-home consultation and order. As for as installation time, that varies depending upon the number of windows that we are installing; they typically take about 30 minutes per window. We do need additional time for trim work and clean-up. We can complete most jobs in a single day.
What is your window warranty?
Window World offers an all-inclusive limited lifetime warranty. Contact us if you would like to learn more about the warranty.
Where do my old windows go?
Great question. If you no longer wish to keep your windows, we will properly dispose of them for you. If you would like to hang on to them, please tell your installation crew first thing when they arrive and we will be happy to set them aside for you to keep. Either way, we're happy to serve.
What If I have a problem with my windows?
If you have a problem with you're windows, we're here to help! Most of the issues customer have with their windows are quick fixes; please first visit our Resource Center for troubleshooting and advice to fix the most basic issues. If that doesn't work for you, we would love to assist you, simply contact us!
Does Window World have its own secret language?
While there is some prevalent jargon in the industry, we aim to make you as comfortable as possible at your in-home consultation. Our goal is to fully explain every term completely while we are consulting, but if we get ahead of ourselves, you may also download the Industry Terms document for a complete "dictionary" of our industry jargon. And by all means, please ask questions if we're not as clear as our Double Hung Windows!